Winners of the Business Awards UK for Best Customer Focus

We’re excited to announce Louise Rey has joined SmartCo as Head of Business Development. Wishing you a warm welcome from the entire SmartCo team. We sat down with Louise to ask her a few questions about her career path, her new role at SmartCo and what she’s most looking forward to about joining. Hi Louise. What has been your career leading up to SmartCo? I have a mixed industry and consulting background starting out in FMCG at L’Oréal within marketing and e-commerce before moving into consulting specialising in strategy, digital and marketing transformation predominantly within Retail, FMCG and Pharma. What is your new role and key responsibilities? I’m Head of Business Development focusing on driving growth for new and existing clients, supporting our go to market offerings and approach and supporting our exciting new M&A Community. What excites you most about joining SmartCo?   The people, throughout the joining process I was drawn to the incredible drive, passion and expertise paired with exciting logos and projects on a compelling company trajectory. One of my passions are to build things and SmartCo is truly on the way to grow into something extraordinary and it’s very exciting to be part of. What makes SmartCo stand out? The expertise and knowledge go without saying but the dynamic between the people across all levels. There is no hierarchy, simply a passion for making everyone succeed and bring their best. The speed and the passion for making things happen and the drive to build together creates an incredible dynamic. How do you like to spend your free time? Outdoors and with friends. I love sports especially adrenaline fuelled such and there is nothing better than spending your day putting fresh air in your lungs and creating a buzz before catching up with your mates about the day at the pub. Since I was little, I have been an avid animal lover and am now an owner of two furry friends who takes up a lot of my free time, the little ones sometimes also make an appearance on calls, not always to my delight! However I also love a great book and can lose myself for hours, so I guess it’s all about the balance. Tell us a fun fact about yourself… I love falling off the map and go dark digitally when on holiday. I have found that the best places to do so are in some off the beaten track countries. My favourites so far has been Cambodia in 2007 when there was one tarmac road and we pushed an old American 1950 school bus on dirt roads to get to Siam Reap, trekking and riding in Kyrgyzstan with its unparalleled beauty, remoteness and sheer wilderness, climbing the Annapurna in Nepal and be awed by the Himalayas, running and cycling in Morocco between Marrakesh and Atlas Mountains and seeing the moon rise over the mountains and the plains stretch from the mountains into the desert, island hopping in the Philippines admiring the untouched beauty on the remote islands, Bali & Costa Rica ditto, Australia, New Zealand, El Salvador, Mexico – the list goes on and it’s a struggle to try to prioritise where to go next when there is so much to see.

We’re excited to announce Ana Maria Olaru has joined SmartCo as Managing Consultant. Wishing you a warm welcome from the entire SmartCo team. We sat down with Ana Maria to ask her a few questions about her career path, her new role at SmartCo and what she’s most looking forward to about joining. Hi Ana Maria. What has been your career leading up to SmartCo? I’ve spent the last ten years across both consulting and industry in luxury and CPR, specialising in business transformation. I’ve led big programmes and supported global brands on digital and data initiatives, usually in roles that sit where strategy, operations, and technology need to line up. My focus has always been on making change clearer, more practical, and easier for teams to deliver day to day. What is your new role and key responsibilities? I have joined SmartCo as a Managing Consultant, leading client work in CPR as well as working alongside the Business Development team to support them with growing across Consumer Products and Retail. SmartCo is on a big growth journey, so my role is a mix of guiding delivery, building strong client relationships, and helping shape where we go next as a team and company. What excites you most about this new chapter in your career? What excites me most is the people and the culture. SmartCo is collaborative, straightforward, and refreshingly free of ego or jargon, just teams focused on doing good work together. It also feels like a place where you can bring your whole self, which is when I do my best work. Being part of a growing business on an exciting journey is also a major plus, and that mix is what drew me in. What makes SmartCo stand out? SmartCo stands out for its clarity and pace. The team focuses on what genuinely matters for clients and keeps things moving without unnecessary complexity. There’s a sense of energy and purpose in the work that feels inspiring rather than overwhelming, and that combination of focus and momentum is something I really value. How do you like to spend your free time? Outside of work, I love travelling, discovering great food, and finding any excuse to end up at a festival. I’m a committed Liverpool supporter (emotionally exhausting), a Dallas Cowboys fan (also emotionally exhausting), and I follow Ferrari and Hamilton in F1 which, unsurprisingly these days, is also emotionally exhausting. Safe to say I’m a big fan of chaos. When I’m not doing any of that and trying to somehow find peace, I’m usually with my dog, deep into a TV binge or helping my partner on his golf journey!

SmartCo Consulting is proud to announce that we are officially Certified™ by Great Place To Work®. This prestigious recognition is based entirely on feedback from our employees, who share their experiences working with us. This year, 100% of our team confirmed that SmartCo Consulting is a great place to work. Great Place To Work® is the global authority on workplace culture, employee experience, and leadership behaviours that drive employee retention, innovation, and market-leading performance. “At SmartCo Consulting, our people are at the heart of everything we do. This certification reflects the dedication and passion of our team, and we are proud to celebrate the culture they have helped build.” Oli Kane, Managing Director Living Our Values SmartCo Consulting fosters an environment where employees can thrive, create and feel valued. This approach enables our team to bring forward their best work, develop fulfilling careers and make meaningful contributions. Beyond business outcomes, we champion diversity and inclusion, support local communities and lead with sustainability. These values guide how we care for our people, collaborate as teams and create a workplace where everyone can feel proud of the difference they make. “Great Place To Work Certification is a highly coveted achievement that requires consistent and intentional dedication to the overall employee experience. By successfully earning this recognition, it is evident that SmartCo Future Health stands out as one of the top companies to work for, providing a great workplace environment for its employees.” Sarah Lewis-Kulin, the Vice President of Global Recognition at Great Place To Work. It’s our people who make SmartCo Consulting. Thank you for creating a workplace we can all be proud of.

We’re proud to see our CEO, Rhys Hefford, featured on the latest Garwood Growth podcast, discussing what it takes to build a business that’s scalable. In the latest episode of Unlocking Value, Rhys joins John Howard, Garwood Growth, to explore what it really takes to build organisations that perform, evolve and endure. Rhys shares how forward-thinking leaders can sustain momentum, plan for succession and design businesses that thrive beyond any one individual. Key insights include: Building value early and focusing on what truly moves the needle Preparing teams and structures for long-term success Putting purpose at the heart of growth Why letting go, at the right time, is a mark of great leadership For leaders in professional services, it’s a powerful reflection on scaling with intent and creating impact that lasts. Read more here: Episode 14: Rhys Hefford – Build, Scale, Exit, Repeat: A Serial Founder’s Playbook

SmartCo Consulting is delighted to announce that Oliver Kane has been appointed Managing Director, following his successful time as Chief Operating Officer and Partner. Since joining SmartCo, Oli has played a pivotal role in shaping our strategic direction, strengthening client partnerships and driving operational excellence across the business. His leadership, energy and commitment to our people and clients have been instrumental in helping SmartCo grow into the trusted consultancy it is today. In his new role, Oli will continue to work closely with the leadership team to deliver high-impact outcomes for our clients, champion innovation and guide SmartCo through its next exciting phase of growth. “I’m honoured to step into this role and I’m proud of what we’ve achieved together over the past few years. I’m excited to continue working with our talented team as we build on that success and take the business forward.” Oliver Kane, Partner and Managing Director Oli’s appointment marks an important step in our ongoing development to grow our consulting services and reinforce our reputation as a trusted partner for organisations across the UK and beyond. We’re excited to build on our successes, drive meaningful impact for our clients and shape the future of transformation. “Oli’s leadership and commitment have been central to SmartCo’s success. His deep understanding of our clients, commitment to our people and vision for the future make him the ideal person to lead our consulting operations. I’m thrilled to see him take on this role as we continue to grow and evolve.” Rhys Hefford, CEO Congratulations Oli.

We’re excited to announce Sam Psarelis has joined SmartCo as Head of Marketing and Communications. Wishing you a warm welcome from the entire SmartCo team. We sat down with Sam to ask her a few questions about her career path, her new role at SmartCo and what she’s most looking forward to about joining. Hi Sam. What has been your career leading up to SmartCo? I’ve worked in marketing for almost 20 years now, (I don’t know where that time has gone). I spent many years in the not-for-profit sector, where I learned to stretch budgets creatively and deliver big impact with limited resources. I also did a couple of years in marketing agencies where the pace was completely different, lots of late-night client pitches, big budgets and fast turnarounds. It’s been a great mix of experience. What is your new role and key responsibilities? I’m Head of Marketing and Communications and I’ll be focused on creating a marketing strategy and plan to amplify the SmartCo Consulting brand and ultimately drive sales. I want to build our reputation in the market, get our messaging right and showcase the brilliant projects and impacts we’ve made to companies globally. I’ll be concentrating on setting some foundations and the website initially, using those as a springboard for everything else. What excites you most about this new chapter in your career? I’m really excited to be diving into a new sector and learning more about IT and technology. If it’s not my young children waking me up in the night, it’s my brain buzzing with ideas. Having the opportunity to build something from scratch and make a real impact in a growing business has got me scribbling notes on my phone at 2am, and I love it. What’s the most interesting project you’ve worked on? Wrigley Extra gum was a client of mine for some time. I worked on a campaign called ‘Pack a Punch’ to raise awareness of the health benefits of sugar free gum. I worked with a fantastic creative team and got the opportunity to run lots of consumer testing, spying on people in tinted glass rooms. The absolute highlight was a trip to Chicago to see the real Wrigley Field. That was pretty special. What attracted you to SmartCo? It was the people and the potential. From the first conversations I could tell this was a business with serious ambition and a culture that genuinely values its team. The chance to shape marketing from an early stage in a growing consultancy really excited me. I wanted to be part of building something and be able to make real impact. What’s one thing you’d love to learn? I’ve always wanted to play the guitar, but that’s on hold for when I have more time outside my career and family life! But at work, this role needs me to roll up my sleeves and get stuck in with content. I’m looking forward to the trial and error, the learning curve and working out how to make our LinkedIn content really land with the right audience. What’s something you’ve enjoyed recently? Three days away with the girls in Ibiza! We ate amazing food, swam in the sea and were lucky enough to get AAA passes to a club where my friend’s brother DJs. It was magic.

We’re proud to share that SmartCo Consulting has successfully maintained our ISO certifications, completing both the Stage 2 ISO 14001 (Environmental Management) and Surveillance ISO 9001 (Quality Management) audits. This milestone represents far more than compliance. It demonstrates our ongoing dedication to quality, sustainability and continuous improvement in every area of our business. From refining our processes and products to enhancing the positive impact we create for our clients, community, and the environment, these internationally recognised standards affirm that responsibility and excellence remain at the heart of everything we do. “Achieving these certifications once again is a true reflection of our team’s hard work, expertise and commitment. Their efforts ensure we continue to deliver high-quality solutions while reducing our environmental footprint.” Oliver Kane, Partner A heartfelt thank you to our entire team for making this achievement possible. This achievement reflects our shared commitment to innovation, quality and sustainability.

We’re excited to announce Rachel Olawale has joined SmartCo as a PMO Coordinator. Wishing you a warm welcome from the entire SmartCo team. We sat down with Rachel to ask her a few questions about her career path, her new role at SmartCo and what she’s most looking forward to about joining. Hi Rachel. What has been your career leading up to SmartCo? Prior to joining SmartCo, I initially pursued a career in Real Estate after leaving University. However, I quickly realised that this path didn’t provide the level of challenge or growth I was seeking. Determined to redirect my career, I made the bold decision to upskill, earning Project Management qualifications in PRINCE2, AgilePM and AMP. In 2023, I secured my first contract project role and two years later, I can confidently say that this career change has been both fulfilling and rewarding. What is your new role and key responsibilities? As a PMO Coordinator, I’ll be supporting Project Managers by maintaining schedules, trackers and resourcing plans. Monitoring progress against key deliverables and ensuring project teams have the tools and support they need to succeed. What excites you most about joining SmartCo? I’m looking forward to the opportunity to contribute to challenging projects where I can apply and further develop the project management skills I’ve built over the past few years. I thrive in environments that require problem-solving, collaboration and structured planning. What makes SmartCo stand out? SmartCo’s reputation for innovative projects and commitment to delivering continuous results makes them stand out. This also aligns perfectly with the type of work I’m passionate about and the career growth I’m seeking. How do you like to spend your free time? I spend my free time going to Pilates three times a week, shopping, trying new restaurants and most importantly spending quality time with family and friends. Tell us a fun fact about yourself… I love travelling and immersing myself in local cultures – sampling foods, learning customs and picking up phrases along the way. Every trip feels like a mini adventure!

During Neurodiversity Celebration Week, we proudly join the global movement to challenge stereotypes and misconceptions about neurological differences. At SmartCo Consulting, we recognise that neurodivergent individuals bring invaluable perspectives, creativity and strengths to our team. By celebrating these unique skills and talents, we foster a workplace where everyone feels valued and empowered to thrive. Through sharing insights, experiences and success stories, we aim to inspire others to embrace neurodiversity and contribute to a more inclusive and understanding world. Together, we can build environments where differences are not only accepted but celebrated as vital to innovation and growth. Being neurodivergent means that my brain works differently from others, and it’s something I’ve learned to embrace. I don’t think in the same linear, traditional way many people do, and that’s where my unique strengths come into play. While others may take a set path to evaluate and solve a problem, I can approach it from a completely different direction and still arrive at the desired outcome – sometimes even quicker or with a new perspective that others might not see. Growing up, school was strange because people didn’t understand my way of thinking, and I often struggled to fit into traditional learning styles. I could always get to the right answer, but I didn’t follow the same paths others did, which made me feel different. This difference, while frustrating at times, has shaped the way I work today. I’ve learned to adapt and find methods that suit my brain’s unique wiring. However, working at a company like SmartCo, where inclusion and diverse thinking are truly valued, has made a huge difference. SmartCo supports everyone’s unique approach, whether right or wrong, and fosters an environment of open, collaborative thinking. This mindset not only makes me feel seen and valued but also encourages innovation and creative solutions that might not be found in a more traditional work environment. It also helps me connect with others who think differently, creating a culture of inclusivity and mutual respect. This approach allows for the best outcomes for both the business and our clients. My neurodivergence isn’t something that holds me back – if anything, it allows me to bring fresh ideas, creative solutions, and different perspectives to the table, ultimately contributing to a more innovative, successful and dynamic team. I feel empowered to be my true self at work, knowing my unique way of thinking is not only accepted but celebrated. Henry Darch, Client Services Consultant   For much of my life, I felt out of sync with those around me. From a very young age I worried to an excessive level and felt I had to hide my true self. I would make promises to myself that today would be the day I tell people I am different. This went on throughout primary school, secondary school and university years. My mind constantly shifted between excitement, worry, anxiety and hyper-focus. After my ADHD diagnosis three years ago, things finally made sense, I met my true self who I had been suppressing probably since the age of 6. While I felt relieved, I also faced realisations about ADHD misconceptions, especially in women and young girls. Of course I have spent the past 3 years researching inside out! ADHD is often seen as a condition affecting hyperactive boys, leaving many girls and women undiagnosed, living their lives confused. As a result, many women are misdiagnosed with anxiety or depression when ADHD is the true cause. Women with ADHD may be labelled as daydreamers or ‘scatterbrained’. Many have spent their lives masking ADHD struggles from a very young age; by overworking or hyper-focusing at the last minute, trying to pretend to be the person they think they should be. This is exhausting and leaves people questioning – who am I? ADHD is both empowering and exhausting. It fuels my energy, creativity and resilience but also brings mental fatigue, self-doubt and overwhelm. With SmartCo’s support, I’ve embraced strategies like working with my natural rhythms, using reminders and seeking community support. At SmartCo, I feel valued for who I am. ADHD isn’t a flaw; it’s a different way of thinking. My diagnosis gave me permission to embrace my brain, and having SmartCo as a truly inclusive and understanding employer has empowered me to thrive. Taja Quigley, Partner SmartCo Support SmartCo is committed to fostering a workplace where every individual feels safe, supported and empowered to be their authentic self without fear of judgment. We understand that true inclusivity means embracing different perspectives, and ways of thinking. In particular, we recognise the immense value that neurodiversity brings to our organisation. Individuals with unique cognitive profiles – such as those with ADHD, autism, dyslexia, or other neurological differences – contribute exceptional creativity, problem-solving skills and fresh approaches to challenges. By embracing these strengths, we create an environment where innovation thrives, and individuals are encouraged to contribute their full potential. To support this, we’re committed to implementing inclusive practices that enable everyone to excel. This includes offering flexible work arrangements, clear communication strategies, tailored support systems, and fostering a culture of empathy and understanding. By valuing these differences and ensuring everyone has the tools they need to succeed, we empower our team to collaborate effectively, unlock their strengths, and achieve shared goals. About SmartCo Consulting SmartCo is a consultancy business specialising in the delivery of digital transformation projects for large private and public sector organisations. We offer advisory, project delivery and optimisation services across a range of industries including Healthcare, Consumer & Retail, Media & Telco and Financial Services. We are a people first business, prioritising employee well-being, flexible working and equal opportunities for all.

In today’s world, the role of philanthropy and social value in client relationships and successful procurements has never been more significant. Organisations across both public and private sectors are placing greater emphasis on these intangible contributors. This trend mirrors the rapid rise of environmental responsibility on organisational priority lists over the last two decades. While changes in government policy and industry incentives have played a role, I believe the cultural shift within businesses is equally important. Companies are no longer just ticking the philanthropic box; they are genuinely investing in causes that matter to their staff and those within their business network. How Do Small Businesses Fit into This Changing Landscape? Large organisations have the luxury of creating tailor-made foundations and funding long-term grants, ensuring close alignment with their priorities. But what about smaller businesses? How can they deliver effective philanthropic impact? Smart Approach Inspired by SmartCo’s approach, I believe in focusing on community-driven, targeted initiatives that align closely with our values and are within our means. By prioritising these initiatives, we can ensure that our efforts are not only impactful but also sustainable. This means engaging with local communities to understand their unique needs and challenges, and then tailoring our projects to address those specific areas. By aligning our initiatives with our core values, we reinforce our commitment to social responsibility and ethical practices. This approach not only benefits the communities we serve but also strengthens our brand reputation and fosters a sense of pride and purpose among our team members. Identify It all starts with encouraging staff to identify causes and initiatives that resonate with them or their clients. By empowering our team members to choose causes they are passionate about, we tap into their intrinsic motivation and commitment. Often, these causes are within our own or the client’s locality, fostering a shared sense of purpose and community. This collaborative approach ensures that our efforts are relevant and meaningful to those directly involved. Moreover, it helps build a culture of social responsibility within our organisation, where everyone feels they have a stake in making a difference. Partner Collaborate with partners to identify how the business’s strengths can align with and support the philanthropic need. By working closely with our partners, we can pinpoint areas where our unique capabilities can make the most significant impact. This might include skills-based volunteering, in-kind donations or organising community events, all of which help maximise the company’s contribution. By collaborating with our partners and aligning our strengths with their needs, we can ensure that our philanthropic efforts are both strategic and effective. This approach not only maximises our contribution but also strengthens our relationships with our partners and the communities we serve. Together, we can achieve more and create a positive, lasting impact. Deliver A cornerstone of effective delivery is admitting what we don’t know, trusting local charities and on-the-ground organisations. Recognising our limitations is crucial, as it allows us to collaborate more effectively with those who have the expertise and experience to make a real difference. No matter how well-meaning a business is, these organisations will always drive more effective, demonstrable and meaningful impact. Local charities and on-the-ground organisations have a deep understanding of the communities they serve. By partnering with them, we can leverage their knowledge and resources to ensure our initiatives are both relevant and impactful. These organisations often have established trust and credibility within the community, which can be invaluable in achieving our goals. This local expertise ensures that our efforts are not only well-intentioned but also practical and effective. Smart Collaboration By engaging employees, partnering with local charities, and leveraging their unique capabilities, small companies can deliver targeted and effective philanthropic programmes, and make a significant difference in their communities. This approach not only strengthens ties within their business network but also allows them to contribute to causes that align with their values and local communities. It proves that impactful philanthropy is within reach for businesses of all sizes.   About SmartCo Consulting SmartCo is a consultancy business specialising in the delivery of digital transformation projects for large private and public sector organisations. We offer advisory, project delivery and optimisation services across a range of industries including Healthcare, Consumer & Retail, Media & Telco and Financial Services. We are a people first business, prioritising employee well-being, flexible working and equal opportunities for all.

We are thrilled to announce Asha Patel has joined SmartCo as a Client Support Consultant. Wishing you a warm welcome from the entire SmartCo team. We sat down with Asha to ask her a few questions about her career path, her new role at SmartCo and what she’s most looking forward to about joining. Hi Asha. What has been your career leading up to SmartCo? I most recently worked as a Project Support Administrator in an IT Consultancy, where I provided analytical support for project activities, monitored performance, and documented and tracked key milestones to aid the successful delivery of projects. Additionally, I bring a strong background in education and entrepreneurial expertise, having successfully established and managed two businesses over the last 18 years. What is your new role and key responsibilities? My new role at SmartCo is Client Support Consultant where I’m responsible for tracking key project metrics and helping to ensure client satisfaction. I will be monitoring project progress with the aim to analyse and resolve client issues efficiently. I’m looking forward to helping the team as the company grows and the work ramps up. What are you looking forward to most about being part of the team? I’m really excited to join a team where collaboration and innovation are considered pivotal. I’m looking forward to working alongside the team sharing ideas and learning from one another. I’ve been genuinely amazed by how friendly everyone is, and the warm welcome has made me feel comfortable and at ease from day one. What’s unique about SmartCo? The atmosphere here is incredibly positive, and SmartCo genuinely care about everyone’s wellbeing. In the short time that I have been here it is obvious that this is a place where contributions are valued, and your personal growth is strongly encouraged. Everyone I spoke with before joining SmartCo had glowing feedback about the company’s culture, making it an incredible place to work. What do you enjoy doing in your spare time? I like to hit the gym and lift weights to de-stress. It’s like my personal therapy session, but with more sweat and less talking! It’s a great way for me to blow off steam and know I’m getting stronger. I still love being part of the social scene and having a good time with close friends and family – catching up over some tasty cocktails! I’ve also got a bit of an artsy side. I enjoy painting and even sold a few pieces recently. Turns out, people actually like my creative chaos!

SmartCo Consulting Expands to the Middle East with New Office in Dubai SmartCo Consulting is excited to announce its expansion into the Middle East with the opening of a new office in Dubai. This strategic move marks a significant milestone in our mission to build strong relationships in the region to support our global client base and contribute to business advancements through digital innovation. “Opening our new office in Dubai, a city celebrated for its innovative business environment, marks a significant milestone for us. This expansion reflects our commitment to delivering exceptional digital consulting services and fostering strong relationships in the Middle East.” Rhys Hefford, CEO Dubai is renowned worldwide for its leadership in digital innovation, with ambitious plans to revolutionise various industries. We’re excited to be part of this journey, bringing together customers and projects from around the world. “Dubai is recognised as a global leader in digital health. We are committed to further supporting the regions ambitious healthcare initiatives, enhancing our ability to collaborate and innovate through digital health. We’re confident that our healthcare clients and partners will greatly benefit from this expansion.” Taja Quigley, Director Our new Dubai office will serve as a hub for our operations in the Middle East, allowing us to better serve our clients and partners in the region. We look forward to collaborating with local businesses, healthcare providers, government agencies and other stakeholders to drive innovation and improve outcomes. This expansion also provides us with the opportunity to tap into the vibrant talent pool in Dubai, further strengthening our team and enhancing our capabilities. As we embark on this new chapter, we remain committed to our core values of excellence, innovation and collaboration. We believe that our presence in Dubai will enable us to make a meaningful impact in the Middle East, and we are excited to see what the future holds. About SmartCo Consulting SmartCo is a consultancy business specialising in the delivery of digital transformation projects for large private and public sector organisations. We offer advisory, project delivery and optimisation services across a range of industries including Healthcare, Consumer & Retail, Media & Telco and Financial Services.

The SmartCo team recently had the pleasure of spending a rewarding day at Long Lane Pastures, a beautiful community garden in North London. Embracing the crisp Autumn sunshine, we rolled up our sleeves to make a meaningful difference. Together, we cleared 18 barrowloads of foliage from the pond and tackled overgrown weeds, brambles and scrub in the Octavia Hill area, helping prepare the space for snowdrops to flourish and ensuring the pasture remains a vibrant haven for both nature and the local community. Donald, the chairman of Long Lane Pastures, expressed his gratitude, saying: ‘Many thanks to the staff at SmartCo Consulting. You have made a real difference.’ Beyond the physical work, the day also served as a reminder of the importance of connecting with nature and nurturing our mental well-being. At SmartCo, we’re deeply committed to fostering mental health, not just in our teams but also in the communities we serve. Initiatives like these not only strengthen our bonds as colleagues but also provide a moment of reflection, grounding and growth. A huge thank you to everyone who participated, for your hard work, teamwork and positive energy, making the day such a success. About SmartCo Consulting SmartCo is a consultancy business specialising in the delivery of digital transformation projects for large private and public sector organisations. We are a people first business, prioritising employee well-being, flexible working and equal opportunities for all.

I’m excited to share my journey at SmartCo as a remote working mother of 2, recently diagnosed with ADHD after several years of misdiagnosed post-natal depression. Since my diagnosis, I’ve discovered that challenges I once faced have become strengths, and I hope my learning can inspire others. The Power of Task Lists and Clear Objectives Living with ADHD means I need structure to thrive. Task lists are my lifeline, helping me break down work into manageable chunks. Tools like Trello and Planner keep me organised and on track. Clear objectives are crucial – knowing exactly what I need to deliver helps me stay focused and motivated. Without this, I easily become disengaged and often question myself as to what am I aiming for? Deadlines: My Productivity Boosters Deadlines are my best friends. They give me a sense of urgency and a clear timeframe to accomplish tasks. This helps me manage my time effectively and ensures I meet my goals without feeling overwhelmed. There’s no better feeling than ticking off the ‘To Do’s’ at the end of the day. I find this approach works at home too when I give myself 10 minutes to put the laundry away before my next call! Spotting Improvements and Simplifying Processes One of my superpowers is spotting inefficiencies. I can see where steps can be shortened, savings can be made, and processes can be simplified. Why make things harder than it needs to be? This knack for streamlining operations has given me access to lots of opportunities, and I enjoy it! Shameful to say this is not effective at home when I have Amazon, Netflix, Disney+ subscriptions which hardly get used! The Importance of Effective Communication I have worked remotely for 6 years now which works well for me for my work-life balance but it also means I rely heavily on effective communications. Effective communication is vital for everyone, not just those with neurodiversity or home workers. As companies grow and scale, maintaining clear and open communication channels is essential. At SmartCo, I champion effective and consistent communication to ensure everyone, whether remote or onsite, feels part of the team. Virtual ‘water cooler’ chats help foster a sense of community and keep us connected. These are just some of my ADHD quirks, that have become the foundations of finding the right employer. I would always ensure that they can support me in these areas. Supporting Neurodiversity in the Workplace Employers can play a significant role in supporting neurodiverse employees. Here are a few ways: Flexible Hours: Allowing employees to work during their most productive times Right Tools: Providing access to productivity apps and communication platforms Regular Check-Ins: Frequent catch-ups (remote and onsite) to keep everyone on track Training and Awareness: Educating the team about neurodiversity to foster understanding. Supportive Culture: Promoting mental health awareness and providing resources About SmartCo Consulting SmartCo is a consultancy business specialising in the delivery of digital transformation projects for large private and public sector organisations. We are a people first business, prioritising employee well-being, flexible working and equal opportunities for all.

‘Don’t quit your daydream, it’s your life that you’re making.’ Lyrics that I listened to on repeat when I returned to work after my first child in 2022. I remember so vividly thinking to myself, Darcy why are you daydreaming about being a working mum? Surely, it’s a human right to have a work/life balance and be able to look after your own child that you just spent 9 months growing! Unfortunately, it would seem this isn’t always the case. Not necessarily because the options aren’t there, but because people feel so trapped they don’t even know they exist. Much like the position I found myself in, in August 2022. Returning to work with the expectation of being in the office from 9 – 5.30 and letting someone else raise my not even 1 year old. I remember thinking… ‘Maybe I can’t return to work, maybe being a stay-at-home mum is my only choice.’ Just how ridiculous does that sound. Well, that was until I was approached by SmartCo. The company that has given me my ‘daydream’ (however cheesy that may sound). Having a thriving career whilst being a present parent. Being able to do the nursery drop offs and pickups. Having the option to work from home or go into the office. Key there being, having the option, an essential part of being a return-to-work mum. Let’s fast forward to January 2023… POSITIVE. We were expecting another bundle of joy in September 2023. But wait, work… I need to tell SmartCo. I’ve only been here 4 months… what will they say? I remember having the telephone conversation in March with HR and my line manager and finishing the phone call feeling relived. It would seem I had nothing to worry about and this call was shortly followed by a company wide announcement… ‘the maternity policy is to be reviewed’. Following this came a thorough working conditions assessment of my home working arrangement, the flexibility and encouragement to attend all required/suggested appointments and fantastic support company wide. 9th September 2023, I started my maternity leave at 5pm and went into labour at 7pm. What I like to call, working up until the last minute! This was then followed by 7 wonderful months of welcoming our new arrival into the world before my expected return to work date, 1st April 2024. A seamless return to work with a very helpful handover from my maternity cover who had joined us permanently during this time. As well as a great level of support from HR and the whole team in general. Which brings me to today, 5 months since I returned to work. My feet are firmly back on the ground and I have recently been moved into a new role ‘People & Culture Officer’ which has opened up so many great opportunities for me and allowed me to take on and own a handful of exciting projects. I can proudly say that I am a full-time working mother of two beautiful young girls. I hope that one day my children know that I fought to be a present mum. I fought to aspire them to have a successful career. I fought for the life that unfortunately so many return to work mums don’t believe exists. It’s 2024, it’s time large corporations recognise the importance of mums returning to work whilst also being present in their children’s life. About SmartCo Consulting SmartCo is a consultancy business specialising in the delivery of digital transformation projects for large private and public sector organisations. We are a people first business, prioritising employee well-being, flexible working and equal opportunities for all.

We are thrilled to announce Callum Campbell has joined SmartCo as Head of Client Engagement. Wishing you a warm welcome from the entire SmartCo team. We sat down with Callum to ask him a few questions about his career path, his new role at SmartCo and what he’s most looking forward to about joining. Hi Callum. What has been your career leading up to SmartCo? My professional life started after university, when I took up a short term role whilst travelling. The “6 month job” ended up with me being sponsored by a travel business in sydney. I spent 4 years there, working my way up to become the Operations Manager for New South Wales; comprising of 13 different stores. Here I would work on the implementation of processes, training, managing vendor relations and various other responsibilities. After those 4, incredibly fun years / free travel, I decided it was time to grow up and came back to the UK to join a business that was starting up in the recruitment world. I was one of the original 8 people and helped grow it to a peak of 200 people. The first 4 years of that tenure I spent in a recruitment role working across change within the financial service industry but when there was an opportunity for an outcome piece of work, I launched our consultancy business. As the only fully dedicated person within the consultancy I built all of the templates, process, procedure and strategy from scratch. Over time it became the most profitable area of the business with multiple engagements, services and responsibilities run in tandem. What is your new role and what will you be focusing on? Working in the Private Sector team, I am here to grow the SmartCo business. Engaging with clients, colleagues and our associates my aim is to improve revenue, brand and client perception. What are you looking forward to most about being part of the team? I can’t wait to start learning from the people at SmartCo. Everyone I have met so far has been really impressive and supportive. There is a real entrepreneurial spirit and i can’t wait to see how i can help SmartCo and Vice Versa. What’s unique about SmartCo? The business growth and continual improvement mentality of every member of the team. From an outside perspective everyone seems ambitious about improving themselves and the business. What do you enjoy doing in your spare time? When I am not preparing for a stand-up comedy gig, you will find me either spending time with my daughter, building something from scratch in the house (to my partner’s dismay), or reading (ranging from self help and product strategy all the way through to space aliens and dragons).

As a seasoned CTO with over two decades in the tech industry, I’ve witnessed firsthand the evolution and hype cycles of countless technologies. Currently, AI is the buzzword on everyone’s lips. However, the reality of AI’s capabilities versus its marketing portrayal is a stark contrast. In this article, I aim to demystify AI for fellow tech leaders and share my perspective on the current state of the tech market ‘leveraging AI’. The AI Misconception AI has become a ubiquitous term, plastered across marketing materials and product descriptions. However, much of what is branded as AI today is not the advanced, thinking machine of science fiction lore. Instead, it’s typically what we call narrow AI (ANI), designed for specific, specialised tasks. The classic depictions of AI from sci-fi – think HAL 9000, Commander Data (showing my geekiness and age) or for those millennials, Jarvis from Iron Man – fall into the category of artificial general intelligence (AGI), capable of reasoning and adapting across a wide range of scenarios. We are far from achieving AGI, and most “AI” in the market today is a far cry from these fictional portrayals. The Reality of Narrow AI Modern AI technologies, such as GPT-4, excel in specific tasks like natural language processing. They can generate human-like text, analyse patterns in data, and even create art based on existing styles. However, these systems are essentially advanced pattern recognisers. They process vast amounts of data to identify trends and produce outputs that align with their training data. Despite their impressive abilities, these AI systems lack true understanding or reasoning. They do not comprehend the context of the data they process, which can lead to significant errors when faced with novel situations outside their training. This limitation is often glossed over in marketing materials, leading to a disconnect between consumer expectations and actual capabilities. The Marketing Hype The tech industry is rife with companies eager to slap the AI label on their products to capitalise on the hype. This practice not only misleads consumers but also sets unrealistic expectations. For instance, autonomous driving technology is frequently touted as ‘AI-powered’. While these systems use advanced algorithms and sensors to navigate, they are still prone to errors and require significant human oversight. Misleading marketing in such critical applications can have serious safety implications. Machine Learning and Large Language Models A significant subset of AI is machine learning (ML), which involves training algorithms to learn from data and make predictions or decisions without being explicitly programmed. Within ML, large language models (LLMs) like GPT-4 have garnered significant attention. These models are trained on vast amounts of text data and can generate coherent, contextually relevant responses. However, their capabilities are often overstated. LLMs can produce human-like text but lack true understanding and can make mistakes, especially when faced with unfamiliar scenarios. Practical Applications and Limitations Despite the overhyping, narrow AI and ML have practical and valuable applications across various domains: Cloud Computing: AI-driven resource management and optimisation improve efficiency and reduce costs. Cybersecurity: AI helps in detecting anomalies and potential threats in real-time, enhancing security measures. Data Analysis: AI algorithms assist in processing and analysing large datasets, uncovering insights that would be difficult for humans to detect. These applications demonstrate AI’s potential when applied correctly within its limitations. However, it is crucial for tech leaders to recognise that these systems are not infallible. They operate based on the data they have been trained on and can struggle with scenarios that deviate from this data. Understanding these limitations is essential for making informed decisions about AI deployment in critical systems. Orchestrating AI Agents Think of AI as an orchestra, where each AI agent is a musician specialising in a particular instrument. Individually, they can perform specific tasks expertly. When orchestrated correctly, they can produce a harmonious symphony that performs complex, multi-faceted tasks. This orchestration is crucial for deploying AI effectively, ensuring that each AI agent contributes to the overall goal without overstepping its capabilities. The Path Forward As AI technology continues to evolve, it will become increasingly difficult to distinguish between machine-generated and human-created content. This raises concerns about authenticity and trust, especially as generative models improve. For tech leaders, the key is to remain skeptical of overblown claims and focus on the practical, demonstrable benefits of AI. Conclusion AI is indeed everywhere and nowhere. It is a powerful tool with the potential to revolutionise industries, but it is not the omnipotent force that marketing would have us believe. As tech leaders, it is our responsibility to cut through the hype and focus on the real capabilities of AI. By doing so, we can harness its power to drive innovation while setting realistic expectations and maintaining the trust of our customers and stakeholders. About Javid Javid is SmartCo’s Partner & technology executive with expertise in cloud computing and transformations. He combines business and technical strategy while leading complex cloud and digital transformation programmes across organisations. About SmartCo Consulting SmartCo is a consultancy business specialising in the delivery of digital transformation projects for large private and public sector organisations. We offer advisory, project delivery and optimisation services across a range of industries including Healthcare, Consumer & Retail, Media & Telco and Financial Services.

SmartCo is proud to feature in the Sunday Times Best Places to Work 2024 This nationwide survey honours and celebrates Britain’s top employers, including over 500 organisations of varying sizes and from different industries. This recognition is a true testament to our incredible team and the people first culture we have here at SmartCo. We’re so proud of the values we share and the dedication we have to fostering an exceptional workplace culture. ’25 years of experience in building businesses has taught me that the people and culture are by far the two most important elements of any company. A positive environment, where colleagues trust and respect each other, benefits all involved. I’m incredibly proud of the team and culture we’re creating at SmartCo, whilst recognising it’s always a work in progress. We’ll continue to do all we can to ensure we are the best employer we can possibly be.’ Rhys Hefford, CEO

We are thrilled to announce Andy Tidd’s new role within SmartCo as Director, Manging Consultant – Delivery Services. Wishing you a warm welcome from the entire SmartCo team. We sat down with Andy to ask him a few questions about his career path, his new role at SmartCo, what excites him most about working at SmartCo and what he enjoys doing in his spare time. Hi Andy. So, what has been your career leading up to SmartCo? Over the past 30+ years I have worked for a number of blue-chip companies such as IBM, HP, Sony, Vodafone, in addition to logistic and manufacturing companies. Within each of these businesses I was a senior leader for major programmes of work across the UK, Europe and Globally. What is your new role and key responsibilities at SmartCo? As Director / Managing Consultant, I’m responsible for portfolio management of major customers as well as working on other key customers across project and programme governance. What most excites you about being part of the team? SmartCo is a dynamic consultancy, making significant progress changes within mid to high end consultancy. It’s an inspirational company with forward thinking values, making it an exciting place to work. There’s energy and enthusiasm everywhere within the teams. Working in partnership with our customers, taking projects to a new level of smart working, really makes a difference to how we progress and deliver significant outcomes. What’s unique about SmartCo? SmartCo feels like an extended family! We are big enough to count, but small enough to care. With a culture of open mindedness that is part of the core DNA. What are your interests and hobbies? I have a wonderful wife, two dogs that keep me healthy, five grandchildren that keep me grounded and an obsession with farm equipment! I love travelling and seeing new places, culture and culinary experiences.

As we embark on 2024, the cloud computing landscape is poised for an era of significant transformation. This year marks a period of rapid innovation, presenting both challenges and unparalleled opportunities in the tech world. The fusion of cloud technology with advancements in cybersecurity and artificial intelligence, which began taking shape in 2023, is now accelerating, paving the way for groundbreaking developments. This year, we’re not just witnessing a continuation of trends; we’re at the cusp of a new chapter in cloud computing, one that promises to reshape the industry and redefine our approach to digital solutions. Our top 10 Cloud Trends and Predictions in 2024 1. The New Age of Diverse Cloud Solutions In 2024, the concept of a one-size-fits-all cloud solution is becoming obsolete. We’re transitioning to a dynamic era where hybrid and multi-cloud environments are the norm. This approach integrates on-premises infrastructure with diverse cloud services, primarily offered by Amazon AWS, Microsoft Azure and Google Cloud Platform (GCP), offering businesses unprecedented flexibility. This evolution allows organisations to tailor their cloud resources to specific needs, ensuring redundancy and embracing vendor-agnostic solutions. It’s a significant leap towards a more customised, efficient and resilient cloud computing landscape, suitable for companies of all sizes. 2. Complexities in a Multi-Cloud World The shift towards multi-cloud environments in 2024 brings its own set of challenges. As organisations adopt a mix of cloud services and applications, the complexity in managing these diverse systems increases significantly. While there are emerging solutions aimed at simplifying the intricacies of multi-cloud setups, it’s crucial to be wary of tools that only mask the complexity rather than truly streamline it. This situation calls for a careful approach, balancing the benefits of multi-cloud strategies with the need for effective and genuine management solutions. 3. Rising Trend of Serverless Technology Serverless computing is gaining momentum in 2024, renowned for its efficiency and scalability. This technology allows businesses to focus on application logic without the hassle of managing server infrastructure. The maturation of serverless platforms is enabling organisations to develop and deploy agile, cloud-native applications more effectively than ever. As a result, serverless computing is becoming a cornerstone for businesses seeking to leverage the full potential of cloud technology while minimising overhead and maximising operational efficiency. 4. Advancing Security in Serverless Environments With the rise of serverless computing in 2024, the focus on security has intensified. The expansion of serverless architectures necessitates specialised security tools and practices to protect against vulnerabilities and breaches. Businesses are now prioritising the security of serverless functions and data more than ever. This shift is crucial to ensure the benefits of serverless computing are not undermined by emerging security risks, leading to a more robust and secure cloud computing environment. 5. Leveraging AI for Cloud Optimisation Artificial intelligence (AI) and machine learning (ML) are increasingly crucial in optimising cloud resource management in 2024. These technologies are transforming how organisations manage their cloud infrastructure, leading to significant cost reductions, performance enhancements and overall operational efficiency. AI-driven cloud management is becoming the standard, enabling dynamic resource allocation, cost-saving discovery and the automation of routine tasks. This trend highlights AI’s growing role in making cloud computing more efficient and effective. 6. Merging Edge Computing with Cloud Technologies The integration of edge computing with cloud services is a key development in 2024. This combination enables real-time data processing at the network’s edge, significantly reducing latency for Internet of Things (IoT) applications and other latency-sensitive workloads. Cloud providers are expanding their offerings to include edge computing solutions, thereby extending their services to the edge of networks. This advancement opens up a myriad of new use cases, marking a significant step in the evolution of cloud computing. 7. Preparing for Quantum Computing’s Impact on Security The advancements in quantum computing in 2024 are prompting a significant shift in cloud security. Traditional encryption methods are now vulnerable to quantum computing’s capabilities. In response, cloud providers are introducing quantum-safe encryption techniques to protect sensitive data against these emerging threats. This proactive approach is crucial for businesses relying on cloud services, offering them access to advanced cryptographic solutions that are resistant to quantum computing risks. This trend underscores the industry’s commitment to staying ahead of cybersecurity challenges. 8. Innovative Security Approaches in Cloud-Native Ecosystems In 2024, the cloud computing landscape is increasingly shaped by innovative, cloud-native startups. These companies are offering new, software-driven security solutions specifically designed for the cloud. As more organisations adopt cloud-native applications and microservices, the demand for security tools that address the unique challenges of these architectures grows. These cloud-native security solutions are crucial for ensuring that applications remain secure throughout their lifecycle, reflecting a tailored approach to cloud security. 9. Sophisticated Ransomware Attacks As we progress into 2024, ransomware continues to be a significant threat to cloud services. Attackers are increasingly targeting cloud storage and services due to the vast amounts of valuable data stored online. The sophistication of these attacks is expected to rise, with more advanced techniques bypassing traditional security measures. This trend underscores the need for enhanced cloud security protocols, regular backups and comprehensive disaster recovery plans. As ransomware becomes more intricate, cloud service providers and users must be vigilant and proactive in implementing robust security strategies to protect sensitive data. 10. Sustainable Practices in Cloud Computing In 2024, cloud sustainability initiatives are taking centre stage. Cloud providers are increasingly investing in green technologies and advocating sustainable practices. Their focus is on reducing their carbon footprint through eco-friendly data storage and more energy-efficient data centres. This trend reflects a growing commitment to environmental responsibility in the cloud computing industry, aligning with the values of socially-responsible organisations. Sustainable cloud computing offers benefits, not just for the planet, but also for businesses looking to minimise their environmental impact. Addressing the Cloud Skills Gap The demand for cloud computing expertise is rapidly outpacing supply in 2024, highlighting a significant skills gap. This gap is particularly notable for roles like Senior Cloud Architects, Database Architects, AI/Co-pilot experts, and software engineers with cloud expertise. As cloud technologies become more complex, this demand is expected to grow, underscoring the need for continuous learning and development in this field. It’s essential for organisations to adapt and upskill their workforce to fully leverage cloud capabilities and manage associated risks and complexities.

SmartCo is officially certified as an ISO 14001 (Environmental Management) supplier We’re pleased to announce we head into the new year with another certification. SmartCo is officially certified to a new standard, ISO 14001, for Environmental Management. ISO 14001 offers a structured approach for businesses to address pressing environmental concerns including climate change and resource depletion. By adopting and adhering to this standard, we’re committed in taking proactive measures to minimise our environmental footprint and to ongoing environmental improvement as well as complying with relevant legal requirements. We are dedicated in playing our part for a sustainable future, blending environmental responsibility with strategic business growth. A big thank you to our operations team for helping us achieve our environmental objectives.

SmartCo is Carbon Neutral  We’re so pleased to announce we are a carbon neutral organisation. Not only have we been working hard at making more sustainable choices across our business to reduce our carbon footprint and limit our overall environmental impact but our carbon offsetting has saved an impressive 23 tonnes of CO2 emissions from being released into the atmosphere. ‘I’m proud to have supported SmartCo on our journey towards carbon neutrality. Changes in UK public sector carbon requirements happened to dovetail with broader SmartCo ESG ambitions to reduce our carbon footprint. Over the past 18 months we have been busy! We first appointed a Carbon Partner who specialises in giving small businesses best practical guidance. We then went through the process of creating carbon reduction plans, developing surveys across the business, actioning our plans and producing a set of detailed carbon reports. A special thanks to ESG Pro who have helped us through every stage of our carbon neutral journey.’ George Jackson, Head of Commercial A big thanks to George and ESP Pro who have been integral in helping us to invest in a safer climate and more sustainable world.

SmartCo is officially an ISO 9001 business supplier  SmartCo is officially an ISO 9001 business after passing the 2nd and final part of our ISO 9001 Accreditation. We’re incredibly proud to be internationally recognised and certified in our management and use of quality process, systems, people, governance and client management. We’re so pleased all our hard work has paid off and is helping us run a more efficient, client focused business. ‘As SmartCo grows at an incredible rate, it’s important we continue to service our clients with exceptional delivery. This needs strong and process driven Operations. ISO has enabled us to demonstrate all of the excellent processes that happen in the ‘back office’ but also ensures that we maintain the high standards that we set for ourselves. I’m so pleased to have achieved ISO 9001. A huge thanks to all those involved and I look forward to continuing our journey with ISO 14001.’ Oliver Kane, COO Big thanks to our amazing team, Sally Griffiths, George Jackson, Lydia Harvey-Jones, Grace Haynes, Aimee Camm and Wayne Hayes who have all worked so hard to get this over the line.

We are thrilled to announce Grace Haynes has joined SmartCo as Operations & Compliance Administrator. Wishing you a warm welcome from the entire SmartCo team. We sat down with Grace to ask her a few questions about her career path, her new role at SmartCo, what attracted her to SmartCo and what she enjoys doing in her spare time. Hi, Grace. So, tell us, what has been your career leading up to SmartCo? I’ve worked in Recruitment Admin for the last 8 years. I started off at an Agency focusing on contractor support, compliance and payroll before moving over to the Consultancy function as a Project Analyst where I onboarded consultants, organised regular project update meetings and managed reporting for Clients. I most recently worked via an RPO onsite at Morgan Stanley focusing on Internal Recruitment Coordination. What is your new role and key responsibilities at SmartCo? My new role is Operations & Compliance Administrator and my key responsibilities include conducting compliance and producing contracts for all contractors and associates, as well as extension and termination paperwork and a wide variety of recruitment admin. What attracted you to SmartCo? The fact it seems like a very refreshing place to be! The people I spoke to prior to joining had nothing but great things to say about the culture and current success of the business. What excites you most about working at SmartCo? The direction the business is going in and being part of a great team that is passionate, innovative and forward thinking. The growth of SmartCo really makes me feel like I’m going to be able to further my career and create my own path for success. How would you describe SmartCo in 3 words? Ambitious, flexible and supportive. How would you describe yourself in 3 words? Positive, caring and outgoing. What do you enjoy doing in your spare time? I enjoy socialising with my friends and family, holidaying when I can and spending time with my crazy 3 year old daughter, Olive. I’ve taken her abroad twice now and can’t wait to share more of the world with her and make more special memories as she gets older.

We are thrilled to announce Sandeep Mangat has joined SmartCo as a Project Resource Manager. Wishing you a warm welcome from the entire SmartCo team. We sat down with Sandeep to ask him a few questions about his career path, his new role at SmartCo, what’s unique about SmartCo and what his interests and hobbies are. Hi, Sandeep. So, tell us, what has been your career leading up to SmartCo? Since the age of 8, my parents have always instilled in me a solid work ethic, while working in their Kew-based newsagents and taking on the paper rounds. Ultimately this led to me graduating with a Maths degree from Nottingham Trent University, however I decided against being a Maths teacher and somehow ended up in Sales, working on a telesales campaigns for MUTV, BT Blackberry and BT Cellnet at the Listening company. I then took some time off to broaden my horizons by travelling around Southeast Asia and living and working in Australia. Returning to the UK, I started discovering an interest in Tech and since then I’ve worked for two innovative Tech recruitment agencies, Connect Group and Digitech Resourcing, managing clients and successfully delivering Perm and Contract placements across a range of industries. Most of these candidates would have either come from a background in software development, Data Engineering, Cloud/Infrastructure, Architecture, ERP/CRM, PMO,  Programme/Project Management and C-Level staff too. Recognised for my consistent billing, while also successfully mentoring and managing multiple resourcing teams, led to my promotion to Associate Director at Digitech Resourcing, before deciding on a new chapter in my career joining SmartCo. What is your new role and key responsibilities at SmartCo? As Project Resource Manager at SmartCo, my role is to further enhance our existing relationships with key clients and associates, across the private sector, as well as forging new relationships. Drawing on 20+ years of experience in tech recruitment and leveraging my skills in networking and fostering of relationships, I will be helping build highly productive teams at SmartCo, who will help deliver complex IT transformation projects and solve end users’ problems. Other areas I’ll be focusing on include helping to expand and improve our database and internal processes within resourcing, associate care and getting involved in internal permanent hires for SmartCo. I am also looking forward to attending and expanding my professional network by participating in the various regular events, sponsored and hosted by SmartCo, with a long-term view of eventually hosting my own events, on behalf of SmartCo, to widen our presence in the IT transformation world. What excites you most about working at SmartCo? I’m excited about the opportunity to work with the team here and grow and develop as a member of the SmartCo family. Everyone has been exceptionally helpful since joining and I’m really impressed by the diverse range of expertise across every division. SmartCo places a significant emphasis on collaboration, mutual support and teamwork while ensuring the well-being of its employees too. As the company continues to expand, I love that it prides itself on its diversity and inclusion. What’s unique about the company? The culture here is fantastic and the opportunity to meet with the different teams and individuals throughout the interview process gave me the confidence to want to join SmartCo. I believe a lot of it is down to trust, honesty, flexibility and transparency. A lot of the company hires have been made through personal networks and previous business relationships. SmartCo is also very family-friendly and understand the importance of being flexible around parents with children and this was also one of the major factors in my joining SmartCo. Every employee is included and there is an open forum when it comes to company updates, sales pipeline, associate care, marketing, financial updates, etc… What are your interests and hobbies? Football is my passion… however, for my sins, I support Oldham Athletic and try my best to get to some local away games when possible. I also enjoy going to gigs regularly and keeping fit by playing tennis (awfully!) and trying to keep up with my 5-year-old son, who, on current form, is destined to become an Olympic sprinter. Tell us a fun fact about yourself… I love listening to music, especially Indie 90’s classics and Britpop, going to gigs and still manage to get involved in the mosh pit now and then! Although, my ultimate musical highlight was spending ten minutes one afternoon in a North London pub chatting with the legendary Liam Gallagher over a pint of Guinness.

We are thrilled to announce Nick Thomas has joined SmartCo as a Senior Project Manager. Wishing you a warm welcome from the entire SmartCo team. We sat down with Nick to ask him a few questions about his career path, his new role at SmartCo, what excites him most about joining SmartCo and what he enjoys doing in her spare time. Hi, Nick. So, tell us, what has been your career leading up to SmartCo? Successful delivery of technology and IT in businesses has been the focus of my career, specialising in cloud and software delivery, primarily within the Healthcare industry. I started my career in technology consultancy, large and then startup scale. I then led cloud delivery for a mature startup. Most recently I’ve worked in technical project management and programme management for a high-growth digital health startup, deploying complex digital health services in the US, UK, Rwanda and South-East Asia. I visited a completed project in person whilst travelling through Rwanda which was a real career highlight. What is your new role and key responsibilities at SmartCo? I’m joining SmartCo as a Senior Project Manager. I’ll be supporting our clients with their project and programme needs, as well as supporting SmartCo on the internal projects and initiatives we need to scale whilst continuing to provide high-quality services and solutions to our clients. What excites you most about working at SmartCo? The opportunity to work with and learn from my SmartCo colleagues on our client’s solutions and challenges. I learn by working with great people on varied opportunities and challenges, and SmartCo provides all of that. Being part of a company that has found that successful touch and is achieving sustained growth is another big positive of course! How would you describe SmartCo in 3 words? Results, Nimble, Teamwork How would you describe yourself in 3 words? Curious, Comedy, Competitive. What are your interests and hobbies? I love to be outside adventuring and exercising. I’ve done plenty of competitive running and I’m trying out triathlons as well. My latest adventure: living in a camper van from Nairobi to Cape Town. When I’m not rushing around, I love to read and to game (both board and video).

We are thrilled to announce Oliver Kane has joined SmartCo as Delivery Director. Wishing you a warm welcome from the entire SmartCo team. We sat down with Oli to ask him a few questions about his career path, his new role at SmartCo, what he’s looking forward to most about joining and what he enjoys doing in her spare time. Hi, Oli. So, tell us, what has been your career leading up to SmartCo? I have 22 years of experience working in Project and Programme Delivery across a number of sectors. My career began in the NHS and after 7 great years, I moved into the private sector. I have led project delivery teams on multiple million-pound projects and programmes, transforming businesses and technology providers. In recent years, I have specialised in delivering enterprise-wide technology solutions including ERP, HCM and CMMS solutions to large, established businesses. What is your new role and what are the key responsibilities? I have been appointed as Delivery Director. My role is to support the growth and maturity of our delivery function, ensuring we have frameworks and processes in place to continue to deliver world class technology solutions for our clients. In addition, I will be leading the operations side of the business, continuing to improve on the great work that has been done to date. What excites you most about joining SmartCo? SmartCo is such a rapidly growing, innovative and exciting business and I’m relishing this new chapter in my career where I can bring all of my delivery experience and make a difference. The role is a fairly new role so I will be working with a broad remit and am looking forward to covering everything from our business processes to how we interact with our clients and partners. What’s unique about the company? SmartCo is a boutique consultancy that really puts people at the heart of all we do. The culture of the business is extraordinary. I have genuinely never worked with such open minded and talented people in one company! I am so excited to be here and help grow the business. What are your interests and hobbies? I love my food and cooking is a great habit that I don’t want to break. My other passion is taking my son to Arsenal games and watching him train on cold mornings in Regents Park. I am still trying to be enthused about taking my 8-year-old daughter to Ballet on Saturdays! My family are big into volunteering and we actively support our local foodbank in East Finchley. I co-run a knife crime prevention business and am a committee member of a conservation trust which keeps me fit as well as muddy every week!

SmartCo Consulting is now an official supplier on the G-Cloud 13 framework via the Crown Commercial Service Supplier. The G-Cloud 13 framework is another commercial route for our public sector clients to procure our services. Some of our many services listed on the digital marketplace include: Support in transitioning and migrating to the cloud Strategy assignments, architecture reviews and assessments EPR programme resource support Innovation sprints Digital transformation programme management services Matt Alcock said ‘It’s great news that the G-Cloud 13 framework is now live. We had a real push this year to ensure our listed services align with our core offerings, enabling us to support our public sector clients at any stage of their cloud journey.’ If you’re interested in finding out more about our services in the wider public sector please contact Matt Alcock and if you are interested in our services within the healthcare sector please contact Lisa Waller.

We are pleased to announce we have been accredited under the National Cyber Security Centre’s Cyber Essentials Plus Scheme. Cyber Essentials is a Government backed scheme that helps businesses, whatever their size, protect against a whole range of the most common cyber-attacks. Cyber Essentials plus is the highest level of certification available.