Watch Sahar Khan and Callum Campbell discuss the future of AI in delivery

Watch Sahar Khan and Callum Campbell discuss the future of AI in delivery

Following the publication of The Delivery Intelligence Gap whitepaper, Sahar Khan, AI and Transformation Expert, and Callum Campbell, Head of Clients and Growth at SmartCo, sat down with Sam Psarelis, Head of Marketing and Communications at SmartCo to bring the paper’s findings to life and explore one of the most pressing challenges facing technology leaders today: how to harness AI to improve delivery outcomes, not just accelerate activity. Together, they unpack the concept of Delivery Intelligence Debt and discuss the practical steps organisations can take to avoid it.

Watch the full conversation on YouTube here:

Read The Delivery Intelligence Gap whitepaper, which provides the research and thinking behind many of the themes discussed in the interview.

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SmartCo launches first white paper in new AI series

SmartCo launches first white paper in new AI series

SmartCo has launched the first in a new white paper series exploring the real-world challenges and opportunities organisations face as AI adoption accelerates. The first paper, The Delivery Intelligence Gap: Why organisations are accumulating Delivery Intelligence Debt and how to close the gap with AI, examines how businesses can move beyond productivity gains and begin building the structured delivery intelligence needed for long-term success. The paper marks the start of a broader thought leadership series focused on enabling organisations to navigate AI. The series will look at the operational, delivery and governance questions leaders need to address if they want AI to create sustainable business value. Callum Campbell, Head of Clients & Growth at SmartCo, said: ‘This series is about helping organisations have a more practical conversation about AI. There is a lot of energy around the technology, but the real question is how that momentum translates into better decisions, stronger delivery and lasting organisational learning. We wanted to start by addressing one of the most important gaps we are seeing in the market.’ Callum Campbell, Head of Clients & Growth at SmartCo Sahar Khan, Transformation and AI expert in financial services added: ‘What matters now is not just whether teams are using AI, but whether they are using it in a way that improves how delivery is run, understood and governed. That is where many organisations still have work to do, and it is where this paper aims to offer a practical and experience-led perspective.’ Sahar Khan, Transformation and AI expert in financial services

Sam Psarelis

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