Quality Policy

Published: 03 July 2023.

SmartCo Consulting Ltd provides IT Consultancy services for private and public sector organisations. We accelerate and de-risk client programmes by providing flexible capability while helping to manage their delivery lifecycle.

We pride ourselves on building an ecosystem with best-of-breed tech talent, and prioritise the quality of service our clients receive. To achieve this, a Quality Management System (QMS) has been implemented to meet the requirements of ISO9001:2015, focused on the customer journey and assuring the company processes are effective to meet the needs of all interested parties.

We have adopted a risk-based approach to identify threats and opportunities to ensure that we continue to meet our own high expectations and those of our customers. To give the QMS purpose and direction, SMART Quality objectives are agreed at all levels of the organisation and are regularly reviewed. Objectives include identified risks and opportunities and support our overall business strategy.

To ensure that all relevant staff, customers and third parties are aware of the QMS, and their particular responsibilities within it, this policy is displayed and communicated publicly, supported by awareness and training activity. We are committed to the continued review and improvement of the QMS and ensure continued compliance with contractual, legal and other requirements applicable to the organisation.

The Executive Board gives complete approval and commitment to this policy.

Rhys Hefford
CEO, SmartCo Consulting Ltd