Delivering complex travel and tourism change

Travel, tourism and attraction businesses rely on technology that connects the full visitor experience, from booking and digital engagement to venue operations and customer service. SmartCo helps organisations modernise complex technology estates, improve visibility and deliver change without disrupting the experiences customers demand.

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Travel and tourism programmes succeed when customer experience, operations and technology align

With SmartCo, priorities become clearer, risk is reduced and delivery becomes structured, transparent and predictable across complex travel and tourism environments.

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Customer-led direction

Technology decisions aligned to customer experience, service reliability, commercial outcomes and operational performance.

Connected operational leadership

Business, technology, digital, customer, operations and supplier teams working together around one assured delivery plan.

Specialist delivery capability

Senior expertise across digital platforms, data, applications, cloud, cyber, contact centres, loyalty systems and operational technology.

End-to-end visibility

Risks, dependencies and service impacts identified early, before they affect customers, bookings, journeys, partners or revenue.

SmartCo helped us make sense of a complex supplier contract landscape. They brought a practical approach to using AI, with the right governance and controls around it, so we could improve visibility of contracts, obligations, risks and renewals and make better commercial decisions.

Merlin

What is at stake in travel and tourism

Delayed transformation programmes increasing cost and delivery risk
Legacy systems limiting customer experience, automation and service responsiveness
Disruption to booking platforms, customer journeys or operational services
Fragmented data making it harder to understand customers, demand and performance
Poor integration across digital, contact centre, loyalty, payment and operational systems
Increased exposure to cyber, data and third-party risk across partner ecosystems
Poor adoption reducing the value of new platforms and ways of working

Cloud, Infra & FinOps

Modernising and migrating core environments.

Apps & Systems

Optimising the applications critical to production and supply operations.

Data & Platforms

Unlocking insight and automation  across markets and functions.

AI

Strengthening governance and reducing regulatory and audit risk

Cyber, Risk & Compliance

Strengthening governance and reducing regulatory and audit risk.

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Not sure where to start?

Why organisations need structural delivery support

Get in touch How we help

Need clarity around strategic
investment decisions
Compliance deadlines
driving urgent action
ERP upgrade becoming
unmanageable
Cloud migration putting
operations at risk
Internal IT overloaded
with BAU
Specialist delivery
expertise is missing
Divestment creating
IT separation pressure
Global systems losing
delivery momentum

A simple delivery model

Our award winning delivery model allows you to
prove value quickly, then scale delivery with control.

See how we help

Deliver

Practical direction grounded in real delivery experience, not strategies that gather dust.

Advise

Experience-led, hands-on execution that brings the capacity and capability your team needs.

Optimise

End-to-end support that drives adoption, cuts costs and makes sure the project keeps delivering.

See our recent customer stories

See all case studies

Cloud & application optimisation for a global life sciences organisation

Situation: LGC needed to strengthen security, modernise applications and infrastructure, and support technology transformation across multiple business units.

What we did: Provided advisory and delivery support across cloud, applications and security, including Azure and M365 improvements, Labware enhancements, architecture reviews and transformation roadmaps.

Outcome: Created a more secure, scalable and resilient technology estate, enabling LGC to accelerate transformation and unlock long-term operational improvements.

Critical technology separation for Reckitt

Situation: Complex global divestment required rapid technology separation across 70 brands and 100+ countries.

What we did: Mobilised specialist project managers to lead application, data, platform & vendor workstreams, delivering governance, oversight, & hands-on execution across the programme.

Outcome: Accelerated separation delivery by months, streamlining applications, data and vendor environments while reducing programme risk.

Defining the future of Walgreen’s warehouse operations

Situation: Legacy warehouse systems and manual processes were limiting efficiency, creating uncertainty around future technology investment decisions.

What we did: Reviewed warehouse operations, identified improvement opportunities & assessed technology options to support future strategic decision-making.

Outcome: Delivered a clear roadmap to improve operations, inform technology investment & support future warehouse strategy decisions.

FAQs

Some of our frequently asked questions.
If you can't find the answer you need, get in touch with our team.

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We typically deploy senior experts within 24 to 48 hours of engagement confirmation.

Yes. We remain fully independent and platform-neutral throughout every engagement.

Yes. Red-to-green recovery is a core strength across cloud, infrastructure and data.