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Delivering complex change in media

Media organisations operate in a fast-moving environment where audience expectations and technology continually evolve. We bring industry-led expertise that enable transformation whilst maintaining business continuity through complex digital change.

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Media programmes succeed when technology, people and operations align

With SmartCo, priorities become clearer, risk is reduced and delivery becomes structured, transparent and predictable across complex media environments.

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Clear direction

Decisions made confidently and aligned to business outcomes

Strong leadership

Technology, product and operational teams united around shared objectives.

Experienced capability

Industry-led delivery expertise where it is needed most.

Full visibility

Risks identified and addressed before they impact audiences, operations or revenue.

I thoroughly recommend SmartCo to any digital leader looking for an external delivery partner. Their responsiveness, agility and willingness to collaborate are a huge asset.

Senior Director, WPP

What is at stake in media

  • Delayed transformation programmes impacting growth and innovation
  • Disruption to content delivery and audience experience
  • Rising costs caused by fragmented delivery and poor programme control
  • Falling behind competitors in adopting new technologies and ways of working
  • Delivering complex media and entertainment change

Our core practices

We support the five technology pillars that underpin modern consumer goods operations, ensuring stability, efficiency and consistent progress throughout complex change.

Cloud, Infra & FinOps

Modernising and migrating core environments.

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Apps & Systems

Optimising the applications critical to production and supply operations.

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Data & Platforms

Unlocking insight and automation 
across markets and functions.

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AI

Strengthening governance and reducing regulatory and audit risk

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Cyber, Risk & Compliance

Strengthening governance and reducing regulatory and audit risk.

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Not sure where to start?

Why organisations need structural delivery support

Get in touch How we help

  1. Need clarity around strategic
    investment decisions

  2. Compliance deadlines
    driving urgent action

  3. ERP upgrade becoming
    unmanageable

  4. Cloud migration putting
    operations at risk

  5. Internal IT overloaded
    with BAU

  6. Specialist delivery
    expertise is missing

  7. Divestment creating
    IT separation pressure

  8. Global systems losing
    delivery momentum

A simple delivery model

Our award winning delivery model allows you to
prove value quickly, then scale delivery with control.

See how we help
Deliver

Practical direction grounded in real delivery experience, not strategies that gather dust.

Advise

Experience-led, hands-on execution that brings the capacity and capability your team needs.

Optimise

End-to-end support that drives adoption, cuts costs and makes sure the project keeps delivering.

See our recent client stories

See all client stories

Cloud & application optimisation for a global life sciences organisation

Situation: LGC needed to strengthen security, modernise applications and infrastructure, and support technology transformation across multiple business units.

What we did: Provided advisory and delivery support across cloud, applications and security, including Azure and M365 improvements, Labware enhancements, architecture reviews and transformation roadmaps.

Outcome: Created a more secure, scalable and resilient technology estate, enabling LGC to accelerate transformation and unlock long-term operational improvements.

Critical technology separation for Reckitt

Situation: Complex global divestment required rapid technology separation across 70 brands and 100+ countries.

What we did: Mobilised specialist project managers to lead application, data, platform & vendor workstreams, delivering governance, oversight, & hands-on execution across the programme.

Outcome: Accelerated separation delivery by months, streamlining applications, data and vendor environments while reducing programme risk.

Defining the future of Walgreen’s warehouse operations

Situation: Legacy warehouse systems and manual processes were limiting efficiency, creating uncertainty around future technology investment decisions.

What we did: Reviewed warehouse operations, identified improvement opportunities & assessed technology options to support future strategic decision-making.

Outcome: Delivered a clear roadmap to improve operations, inform technology investment & support future warehouse strategy decisions.

FAQs

Some of our frequently asked questions.
If you can't find the answer you need, get in touch with our team.

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We typically deploy senior experts within 24 to 48 hours of engagement confirmation.

Yes. We remain fully independent and platform-neutral throughout every engagement.

Yes. Red-to-green recovery is a core strength across cloud, infrastructure and data.

Delivering
complex media change

Our senior team is ready to stabilise and accelerate your most crucial programmes, helping you deliver digital transformation with confidence while protecting the experiences and operations that matter most.

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