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Delivering Complex Programmes

In today’s interconnected world, digital transformation and ERPs are not just buzzwords; they are strategic imperatives for organisations across all industries. The rapid pace of technological advancements, like AI, coupled with shifting customer expectations and cost pressures, has elevated digital transformation to the top of the agenda. Despite the widespread adoption of ERP and Enterprise Applications, many organisations still struggle to unlock their full potential, with many transformations documented as failures. At SmartCo, we help organisations navigate the complexities of their ERP journeys and digital transformation initiatives, driving sustainable growth, change, and innovation. Navigating Uncertainty: Why ERP is Essential for Future-Proofing Organisations In an era marked by disruption and uncertainty—from Brexit and Covid-19 to the conflicts in Ukraine and the Middle East—adaptability is crucial for organisations. While it’s easy to get swept up in the excitement around Generative AI, ERP and application transformation represents a way to fundamentally shift how businesses operate, engage with customers, and create value. From streamlining operations and optimising processes to enabling new business models and revenue streams, ERP systems like Dynamics 365 and IFS can revolutionise every aspect of an organisation. Realising this potential requires more than just deploying new technologies; it demands a fundamental change in mindset, culture, and organisational behaviour. By proactively embracing change and investing in ERP capabilities and application projects, organisations can position themselves for long-term success and stability, fostering the innovation that they ultimately need to differentiate. Charting a Course for Success: The Strategic Blueprint for ERP Transformation A successful ERP transformation initiative begins with a well-defined strategy, plan, and execution roadmap. Crafting a strategic blueprint involves aligning ERP efforts with overarching business goals, identifying key focus areas, and prioritising initiatives based on their potential impact and feasibility. It’s crucial to ensure that the ERP journey aligns with business goals for at least the next five years. Understanding the current landscape is essential before embarking on the ERP journey. This means conducting a thorough assessment of existing business processes, technology architecture, and organisational structure. Knowing your “as-is” state helps identify gaps, inefficiencies, and areas for improvement. It also ensures that the new systems integrate seamlessly with existing systems and processes, minimising disruptions and maximising value. Navigating this transformation requires close collaboration between business and technology leaders, alignment and buy-in across the organisation, and a carefully selected suite of external partners to bring in expertise and knowledge. By establishing a clear vision, setting realistic goals, and outlining an execution roadmap, organisations can navigate any transformation, ERP or other, with confidence and purpose. Leadership, Governance, and Assurance: The Cornerstones of ERP Transformation Effective leadership, strong governance, control, and project assurance are critical for ERP transformation success. Leaders must champion the agenda, foster a culture of innovation and collaboration, and provide the necessary resources and support for meaningful change. Organisations often lack the capacity to sufficiently resource internal SMEs and project teams. Addressing this early and bringing in relevant expertise to support robust governance structures and accountability mechanisms is essential. A strong project management team with the necessary experience and expertise is crucial to drive ERP initiatives, manage risks, and optimise resource allocation. We increasingly see clients running large application programmes seeking external assurance partners to act as a ‘critical friend’ to the Board. At SmartCo, we work ‘client-side’ using proven methods to assure and monitor project health, ensuring the right skills in the core team and enabling leaders to create an environment conducive to success. Leveraging Technology: Innovation and Integration While a successful ERP implementation often represents an opportunity for sticky Business Change, technology also lies at the heart of ERP transformation, serving as a catalyst for other innovation activities (like AI and RPA) and driving efficiency and growth. Organisations must embrace these emerging technologies once the enterprise platforms are stable and operating successfully across all business areas. Dynamics 365 and IFS, with their integrated suite of applications, provide the flexibility and scalability needed to meet these demands. However, successful ERP transformation isn’t just about adopting new technologies; it’s about integrating them seamlessly into existing processes, systems, and workflows and making the change stick! Sustaining Momentum: The Role of Culture and Change Management ERP transformation is not a one-time event but an ongoing journey of evolution and adaptation. To sustain momentum and drive long-term success, organisations must embrace a culture of continuous improvement, innovation, and agility using proven change management techniques. This involves fostering an environment where internal stakeholders are regularly engaged to have their ‘WIFM’ (What’s In It For Me) questions answered. By driving these conversations and investing in change management expertise where needed, organisations can ensure ERP transformation initiatives continue to deliver value long after the initial implementation. Measuring Success: Key Metrics for ERP Transformation To gauge the effectiveness of ERP transformation efforts, organisations must define clear key performance indicators and project metrics to track progress and measure outcomes. These metrics should align with strategic objectives and reflect the desired outcomes of ERP initiatives. A crucial step at the beginning of any major application-enabled transformation is to baseline the current business state/metrics, including spend, headcount, or process lengths (e.g., month-end close). These metrics can expose some uncomfortable truths but help form the business case for change and investment. Once baselined, these numbers should be regularly reviewed to prove that value is being created. External companies can support this value realisation process, providing tools and templates to aid this effort. Organisations must establish quantifiable targets and benchmarks to assess the impact of ERP transformation on business performance. By regularly monitoring and analysing performance data, the Project Delivery Team can identify improvement areas, course-correct as needed, and drive continuous improvement. SmartCo Consulting ERP Services System Integrator and Client-Side Assurance Services: Our expertise in system integrator assurance and client-side advisory services is a key offering that separates us from some of the other consultancies. We excel at maintaining clear project scopes that align with your organisational objectives. Through rigorous quality assurance processes, we identify and mitigate project-related risks and manage transformational changes effectively, including comprehensive communication and training strategies. Acting as your strategic partner, our client assurance team oversees SI partners, offers expert advisory services, and ensures alignment with your vision. We manage all aspects of your ERP implementation with a focus on quality, transparency, and continuous improvement. Project Planning and Control: Our consultants develop detailed implementation roadmaps covering timelines, risk and issue management, resource allocation, budget tracking, and milestone setting. This meticulous planning ensures your ERP project stays on track and within budget, delivering expected outcomes efficiently. Configuration and Data Migration: We ensure that business requirements align perfectly with optimised ERP functionality through effective vendor management. Our data migration experts handle the seamless transfer of data from existing systems to the new ERP system, ensuring data integrity and minimal disruption. Change Management: Our change management strategies ensure a smooth transition to the new ERP system, minimising disruptions to your operations. We focus on preparing your team through training and engagement, enabling them to embrace new processes and technologies confidently. Programme Audit: We offer a comprehensive programme audit service that provides an unbiased review and robust challenge of the programme at key stages, such as scope, plans, and budget. Our independent oversight ensures that project decisions are sound and aligned with best practices, providing an additional layer of confidence. By leveraging best practices and tools, we provide SteerCo-level assurance, challenging and validating programme decisions and direction to ensure success and adherence to strategic objectives. ERP Testing and Quality Assurance: SmartCo Consulting also offers a dedicated ERP testing and quality assurance (QA) service. Our QA experts rigorously test every aspect of your ERP implementation to ensure it meets your business requirements and performs flawlessly. We conduct comprehensive functional and non-functional testing, including system integration testing, user acceptance testing (UAT), and data integrity testing. Our focus on meticulous testing processes helps identify and resolve issues early, ensuring a smooth and successful go-live. By leveraging advanced testing tools and methodologies, we ensure your ERP system is robust, reliable, and ready to support your business operations. Resource Augmentation: Our extensive network of skilled professionals allows us to assemble multi-disciplinary teams to provide specialised assurance on specific functions or roles as required, ensuring you always have the right expertise at your disposal. About Oliver Oliver is SmartCo’s Partner and COO with 20+ years of experience leading large-scale, multi-million pound transformations. ​Oli is responsible for overseeing all programmes to ensure on-time and within budget delivery, creating scalable solutions that exceed objectives. About SmartCo Consulting At SmartCo Consulting, we are committed to delivering exceptional ERP programme results. Our dedication to flexibility, data integrity, transparent communication and continuous improvement ensures your ERP system not only meets but exceeds your expectations. Trust SmartCo to be your partner in achieving ERP success. For more information on how we can support your ERP needs, please contact us here.
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Official Supplier on the G-Cloud 13 Framework.
SmartCo Consulting is now an official supplier on the G-Cloud 13 framework via the Crown Commercial Service Supplier. The G-Cloud 13 framework is another commercial route for our public sector clients to procure our services. Some of our many services listed on the digital marketplace include:   Support in transitioning and migrating to the cloud Strategy assignments, architecture reviews and assessments EPR programme resource support Innovation sprints Digital transformation programme management services   Matt Alcock said ‘It’s great news that the G-Cloud 13 framework is now live. We had a real push this year to ensure our listed services align with our core offerings, enabling us to support our public sector clients at any stage of their cloud journey.’   If you’re interested in finding out more about our services in the wider public sector please contact Matt Alcock and if you are interested in our services within the healthcare sector please contact Lisa Waller.
We are Cyber Essentials Certified Plus
We are pleased to announce we have been accredited under the National Cyber Security Centre’s Cyber Essentials Plus Scheme.   Cyber Essentials is a Government backed scheme that helps businesses, whatever their size, protect against a whole range of the most common cyber-attacks. Cyber Essentials plus is the highest level of certification available.
Welcome to Javid Khan
We are thrilled to announce Javid Khan has joined SmartCo as Chief Technology Officer. Wishing you a warm welcome from the entire SmartCo team. We sat down with Jav to ask him a few questions about his career path, his new role at SmartCo, what he’s looking forward to most about joining and what’s unique about SmartCo. Hi, Jav. So, tell us, what has been your career leading up to SmartCo? I have over 20 years’ experience in the cloud and infrastructure space. I started out as a very hands-on technical guy before moving on to be a principal architect leading major engagements and then on to executive leadership delivering global services at scale. My experience has covered many different industry perspectives: I have experience working as an engineer on the client side for the likes of the NHS and William Hill, on the consultancy side for KPMG, Capgemini and as co-founder of cloud consultancy Layer-V, and, finally, on the cloud provider side as a Global Ambassador for AWS and industry thought leader. This broad range of perspectives has really helped me to understand the needs and views of everyone sitting at the table, be it the pain points of the enterprise, the capabilities of the consultancies or the ways that the CSPs like to operate. And SmartCo seems like a perfect new home to apply everything I have learned about how to deliver stand-out technology services to their ambitious and exciting roadmap. What is your new role and what are the key responsibilities? I have been appointed Chief Technology Officer. So my core responsibility is to develop the overall technology roadmap and service offering for SmartCo. That job has both human and technological elements, which are equal in importance. It means, firstly, really attuning to the needs of our clients and then, secondly, finely honing our technical capabilities and crafting bespoke innovation solutions to be able to meet those needs at speed and at scale. At the same time as building relationships with our customers, I am responsible for building our relationships with the wider industry, especially with our partners at Amazon, Microsoft and Google. This is a critical part of our strategy and one that I’m really excited to be leading. What do you like most/are looking forward to most about your role? The fact that SmartCo is an independent, boutique consultancy puts it in a very unique position in the market. There is plenty of scope for truly disruptive offerings that play at the edges of what is the norm or expected. I love the idea of offering complete flexibility around how we deliver services by leveraging the whole breadth of our resources—our permanent delivery teams, our associates, our technology partners and friends—to bring fresh and unique approaches to our clients. We also have some clear strengths and I’m really looking forward to developing those further, especially around cloud/data transformation and application modernisation. What excites you about working at SmartCo? I absolutely love the open, trusting and, ultimately, very human culture that the people here have built. This open spirit is something that we share with our partners and customers alike, which leads to amazing long-term relationships and friendships. What SmartCo has achieved so far is incredible, but there is the scope for exponential growth if we can create repeatable, scalable solutions across key verticals. And I’m really excited to see if we can bring together the ingredients to make that happen! What’s unique about the company? Simply put, we put people first! The emphasis is on having fun and just being our vibrant, human selves. It’s a young, dynamic, innovative business, but it also benefits from having an experienced tech leadership team that have built and sold businesses before and know what it takes. From a more technical perspective, a unique feature of our service offering is that we leverage both our own in-house delivery teams as well as a trusted ecosystem of associates that we have built up over the years, which we draw on as appropriate to create a very tailored service for our customers.
Welcome to Harry Bloodworth
We are thrilled to announce Harry Bloodworth has joined SmartCo as Market Access Consultant. Wishing you a warm welcome from the entire SmartCo team. We sat down with Harry to ask him a few questions about his career path, his new role at SmartCo, what he’s looking forward to most about joining and what he enjoys doing in her spare time. Hi, Harry. So, tell us, what has been your career leading up to SmartCo? I’ve been coordinating both national fundraising campaigns and international development-based projects for a range of NGOs and charities since graduating from my Master’s degree. Through these roles I have worked alongside key decision makers in the public health sector as well as a range of government stakeholders in the UK and internationally. I’m excited to bring my experience managing campaigns, coordinating project delivery and facilitating internal operations to this new role. What is your new role and what are the key responsibilities? As a Market Access Consultant, I will be working closely with each of the teams that sit under the SmartCo umbrella to allow them to operate at the highest possible efficiency. Additionally, the role will allow me to work with a wide range of clients to enable our partnerships to prosper. This will see me coordinating various campaigns in the public health space and private sector, as well as performing various administrative tasks that form the basis for healthy collaboration. What excites you about working at SmartCo? SmartCo is able to take their refreshingly open, honest and respectful approach to their internal staff and apply it to all parties that they collaborate with which has created a very exciting atmosphere in which to work. Our growth over the last few years has been remarkable and I am looking forward to being a part of, and contributing to, the entrepreneurial spirit going forward. What are your interests and hobbies? I’m a keen rugby player and I’ve recently found a new love for West end theatre, so you’ll likely find me battered and bruised while playing the Hamilton soundtrack on repeat! Tell us a fun fact about yourself I hold a 3 Star White Water British Canoeing qualification so if you ever get into trouble out paddling you know where to look.
Official Supplier on the G-Cloud 13 Framework.
SmartCo Consulting is now an official supplier on the G-Cloud 13 framework via the Crown Commercial Service Supplier. The G-Cloud 13 framework is another commercial route for our public sector clients to procure our services. Some of our many services listed on the digital marketplace include:   Support in transitioning and migrating to the cloud Strategy assignments, architecture reviews and assessments EPR programme resource support Innovation sprints Digital transformation programme management services   Matt Alcock said ‘It’s great news that the G-Cloud 13 framework is now live. We had a real push this year to ensure our listed services align with our core offerings, enabling us to support our public sector clients at any stage of their cloud journey.’   If you’re interested in finding out more about our services in the wider public sector please contact Matt Alcock and if you are interested in our services within the healthcare sector please contact Lisa Waller.
We are Cyber Essentials Certified Plus
We are pleased to announce we have been accredited under the National Cyber Security Centre’s Cyber Essentials Plus Scheme.   Cyber Essentials is a Government backed scheme that helps businesses, whatever their size, protect against a whole range of the most common cyber-attacks. Cyber Essentials plus is the highest level of certification available.
Welcome to Javid Khan
We are thrilled to announce Javid Khan has joined SmartCo as Chief Technology Officer. Wishing you a warm welcome from the entire SmartCo team. We sat down with Jav to ask him a few questions about his career path, his new role at SmartCo, what he’s looking forward to most about joining and what’s unique about SmartCo. Hi, Jav. So, tell us, what has been your career leading up to SmartCo? I have over 20 years’ experience in the cloud and infrastructure space. I started out as a very hands-on technical guy before moving on to be a principal architect leading major engagements and then on to executive leadership delivering global services at scale. My experience has covered many different industry perspectives: I have experience working as an engineer on the client side for the likes of the NHS and William Hill, on the consultancy side for KPMG, Capgemini and as co-founder of cloud consultancy Layer-V, and, finally, on the cloud provider side as a Global Ambassador for AWS and industry thought leader. This broad range of perspectives has really helped me to understand the needs and views of everyone sitting at the table, be it the pain points of the enterprise, the capabilities of the consultancies or the ways that the CSPs like to operate. And SmartCo seems like a perfect new home to apply everything I have learned about how to deliver stand-out technology services to their ambitious and exciting roadmap. What is your new role and what are the key responsibilities? I have been appointed Chief Technology Officer. So my core responsibility is to develop the overall technology roadmap and service offering for SmartCo. That job has both human and technological elements, which are equal in importance. It means, firstly, really attuning to the needs of our clients and then, secondly, finely honing our technical capabilities and crafting bespoke innovation solutions to be able to meet those needs at speed and at scale. At the same time as building relationships with our customers, I am responsible for building our relationships with the wider industry, especially with our partners at Amazon, Microsoft and Google. This is a critical part of our strategy and one that I’m really excited to be leading. What do you like most/are looking forward to most about your role? The fact that SmartCo is an independent, boutique consultancy puts it in a very unique position in the market. There is plenty of scope for truly disruptive offerings that play at the edges of what is the norm or expected. I love the idea of offering complete flexibility around how we deliver services by leveraging the whole breadth of our resources—our permanent delivery teams, our associates, our technology partners and friends—to bring fresh and unique approaches to our clients. We also have some clear strengths and I’m really looking forward to developing those further, especially around cloud/data transformation and application modernisation. What excites you about working at SmartCo? I absolutely love the open, trusting and, ultimately, very human culture that the people here have built. This open spirit is something that we share with our partners and customers alike, which leads to amazing long-term relationships and friendships. What SmartCo has achieved so far is incredible, but there is the scope for exponential growth if we can create repeatable, scalable solutions across key verticals. And I’m really excited to see if we can bring together the ingredients to make that happen! What’s unique about the company? Simply put, we put people first! The emphasis is on having fun and just being our vibrant, human selves. It’s a young, dynamic, innovative business, but it also benefits from having an experienced tech leadership team that have built and sold businesses before and know what it takes. From a more technical perspective, a unique feature of our service offering is that we leverage both our own in-house delivery teams as well as a trusted ecosystem of associates that we have built up over the years, which we draw on as appropriate to create a very tailored service for our customers.